The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.
We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.
The tracking system shows no updated progress for too long.
We will process a refund if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders). Please contact support@h2bstylee.com.
The package was delivered to the incorrect address.
If the package has arrived at a location different from the recipient address, we will refund the base cost back to your wallet. Or, if the customer prefers, we will replace the item. Please contact support@h2bstylee.com.
H2Bstylee is a brand of DVH DESIGN LTD. Registered in England and Wales No: 13600584
UK Address: 7 Coronation Road, Dephna House, London, United Kingdom, NW10 7PQ
Phone: +441 615091839
Email: support@h2bstylee.com